Quality, environmental and product obsolescence policy.
The laser alignment products, services and working methods of ACOEM AB, will be characterized by efficiency. One way of achieving this is to systematically measure and analyze the company’s processes and to run the organization in efficient manner in order to accomplish constant improvements.
ACOEM AB’s products, services and working practices are characterized by EFFICIENCY and the highest quality in everything we undertake from how we run our organization to our customer service. We honestly believe that “good enough” is just a starting point. As a foundation, ACOEM AB has implemented a quality assurance system that is certified according to ISO 9001:2015.
ACOEM AB runs it business in a way that meets or exceed the ethical, legal, commercial and public expectations placed on it by its surroundings.
ACOEM AB works towards ensuring a healthy and motivational working environment by creating a business culture in which we care about very employee’s physical, mental and social wellbeing.
At ACOEM AB we have expectations of our organization, people and leaders. We establish and develop a relationship between the business and every employee, based on defined expectations and a common commitment on how we behave, deliver and develop as an organization.
We strive to promote democracy within our organization by ensuring participation by our employees.
At ACOEM AB we are committed to diversity in age, sex and nationality. More than anything else, leadership quality determines the success or failure of a business. For this reason, ACOEM AB invests continuously in performance development for its leaders.
Care of the environment, and knowledge that our natural are limited and should be used responsibly, have always been extremely important for ACOEM AB.
ACOEM AB’s products and services have a positive impact on the environment and we work continuously to design, develop, produce and distribute them in a way that minimizes their negative impact on the environment.
To guide us in this work, we at ACOEM AB are certified according the environmental management standard ISO 14001:2015.
In all its operations, ACOEM AB strives to minimize its negative environmental impact. In all aspects of our business we follow the relevant legislation, regulations and other environmental demands that the organization is affected by. To help us achieve this we continuously improve our environmental performance by setting environmental targets, starting action plans and carrying out necessary improvements as identified by internal or external evaluations
We work together with DNV that also issues our certificates.
ACOEM AB is also a certified supplier of EX-classified alignment systems.
Product Obsolscence Policy
ACOEM AB is the manufacturer of MEAX branded products and those who purchase MEAX products have a right to understand the policy determining support, repair and ultimate obsolescence of those products. This policy outlines ACOEM’s methods for handling products as they are withdrawn from the active sales market. ACOEM AB makes every attempt in good faith to surpass the guidelines listed here, but it must be made clear that technological progress may at times limit practicability of providing expedient service and support for products that have a long since been removed from the market.
ACOEM’s policy regarding product availability, repair service and support is outlined below. This explanation is intended to give MEAX customers a clear overview as an aid to their future planning in terms of acquisition, training and servicing.
True technological progress must translate into new products that deliver improved functionality while reducing the costs of acquisition, training and user effort. Since by the same virtue, the older products they replace become economically or logistically unfeasible to produce or service, these older products must be withdrawn for the range of available service at some point as their components and technologies become increasingly unavailable. In order to deal with this phenomenon in the most orderly possible fashion, ACOEM AB has established the following procedures that determine the discontinuance of products, spare parts, and products accessories from the market.
- Remove from sale
Three month before the Remove From Sale date arrives, the product is phased out of future production planning so that only those units currently planned, manufactured and in finished stock will be available to fill all remaining new orders. The sales organization is therefore infirmed of Limited Availability for the product so that delivery time and stock status can be checked before additional new orders are confirmed.
- Stop sale
The product is officially removed from the market on or after the announced Removed From Sale date when a Stop Sale notice is distributed throughout the sales organization. Once this notice has been circulated, no further orders can be accepted, and it becomes the responsibility of the sales staff to ensure that no customers are disappointed by product unviability once the “Stop and Sale” information has been issued.
Repair of Products After Stop Sale
Following the Stop Sale date, ACOEM AB will maintain sufficient parts inventory to enable repair of all products removed from sale for a duration of 5 years. Only the most recent hardware version can be repaired, which can require that the customer first grant approval for updating the product to the latest version so that repair can be performed. ACOEM AB will make every attempt to perform a repair at reasonable cost whenever the product has considerable useful life remaining. Still, in some cases the repair expense may clearly outweigh the usefulness of the repaired product, so that economic justification is no longer possible. However, the user must recognize that costs for repairs may be cone excessive, and most likely could not be justified by the user. Moreover, when costly design changes would be required which would jeopardize the official approval of a product ( for example, intrinsic safety certification), ACOEM AB cannot assume responsibility for the consequences of such changes and reserves the right to refuse to repair such cases.
Product support following Stop Sale
For two years following the Stop Sale date, ACOEM AB provides regular training and customer support for the product. While specialized training can be negotiated for older products thereafter, the expense and lead time required to do so may render this an impractical alternative.
As soon as Stop Sale notice has been circulated for a product, only the latest hardware version will be accepted for repair. In that case, as noted above, any outdates hardware must be updated the latest version in order to allow repair. Only the most recent software version will be eligible for support under the terms of service and support agreements, and the customer must order a software update to the latest version in order to receive software support.
Meax is a global player and leader in developing innovative, user-friendly equipment for machine tool alignment. By helping industries worldwide to become perfectly aligned, and eliminating anything that might be, we minimize unnecessary wear and production stoppages. This will ultimately make our customers more profitable and our environment more sustainable.